Booking & Payment

Payment is required to confirm a reservation. Dates are not held until payment is received and processed.

• Invoices are payable by card or approved payment methods.
• Client agrees to pay rental fees, delivery/setup fees, and approved add-ons (touchscreen, double-sided builds, extra units, etc.).

Scheduling & Minimum Notice

We recommend at least 3 days advance notice. Last-minute requests are subject to availability and may require a rush fee.

• Client must provide accurate event date, access windows, and venue details.
• Changes may affect availability and pricing.

Delivery, Setup & Access

Client must provide clear access to the venue at scheduled times (parking/loading access, elevators if needed).

• Delays caused by venue restrictions, access issues, or client scheduling may result in waiting time fees.
• Client provides required power outlets and a safe placement location. Internet is optional unless content requires it.

Equipment Responsibility

All equipment remains the property of Vizual Digital Displays. Client is responsible from setup through pickup/teardown.

• Do not move, modify, or reposition equipment unless authorized by Vizual staff.
• Client agrees to supervise equipment and prevent unauthorized handling.

Damage, Loss & Theft

Any damage, theft, or loss during the rental period will be billed to the client at repair or replacement cost.

• Replacement cost may include hardware, labor, diagnostics, shipping, and downtime.
• Examples: cracked screens, liquid exposure, impact damage, tip-over incidents, cable/power damage, tampering.

Prohibited Use & Safety

To protect equipment and guests, the following rules apply:

• No liquids near displays. Keep drinks at a safe distance.
• No adhesives, tape, stickers, or physical modifications.
• Outdoor use requires prior approval; weather/wind/heat exposure may be denied or require additional protection.

Client Content & Acceptable Use

Client is responsible for all content displayed and confirms rights/permission to use it.

• We may refuse content that is illegal, hateful, or violates venue rules.
• If files are unsupported or cause delays, additional support time may be billed.

Cancellations & Rescheduling

Cancellations within 48 hours of the scheduled event may be subject to a cancellation fee.

• Rescheduling is subject to availability and may require updated pricing.
• Last-minute equipment changes may not be possible.

Limitations of Liability

To the maximum extent permitted by law:

• Vizual is not liable for indirect or consequential damages (lost revenue, missed exposure, etc.).
• Any liability is limited to the amount paid for the rental period in question.
• Client agrees to indemnify and hold Vizual harmless for claims arising from client content, venue conditions, or guest misuse.

Condition Checks & Documentation

We may photograph equipment at delivery and pickup to document condition. Photos may be used to verify condition in the event of a dispute.